SMS Terms and Privacy Policy

Still Waters Counseling and Education Center

400 Office Park Drive, Suite 230

Mountain Brook, Alabama 35223

Hello@mystillwaters.org

205-825-1423

This page contains the full SMS disclosures required to be publicly available at the time of opt-in.

1. How We Use SMS

SWCEC uses text messages only for service-related communication, such as:

Appointment reminders and confirmations
Scheduling updates or cancellations
Follow-up related to client care
Responses to inquiries about counseling services

We do not send marketing, mass promotional, or group advertising texts.

2. Consent & Opt-In

You consent to receive SMS messages from SWCEC when you:

Provide your mobile phone number during intake,
Select “Text OK” in your SimplePractice paperwork, or
Contact our office to request services and provide a mobile number.

Message frequency varies based on your appointments and communication needs.
Standard message and data rates may apply.

3. Opt-Out, Help & Support

To stop receiving texts, reply STOP to any message.
To request help, reply HELP, call (205) 825-1423, or email admin@mystillwaters.org.

4. Privacy & Data Sharing

We collect your phone number to communicate about SWCEC-related services only.
We do not sell, rent, or share your phone number or personal information with third-party providers or affiliates for marketing or promotional purposes.

5. Eligibility & Delivery

SMS communication is available to clients and prospective clients within the United States.
Message delivery depends on your mobile carrier’s network. SWCEC is not liable for delayed or undelivered messages.

6. Changes to This Policy

We may update this policy at any time. Changes will be posted here with the effective date updated accordingly.

Protected Health Information (PHI)
This SMS Privacy Policy does not replace SWCEC’s HIPAA Notice of Privacy Practices. To learn more about how we protect your health information under HIPAA, please view our full HIPAA Privacy Policy here